The true value of a capital investment like a Rippa RF15E forklift is not realized at the moment of delivery, but over the years—and thousands of operational hours—that follow. Its ability to consistently perform, remain available, and retain its utility defines your actual return. At Rippa, we understand that our responsibility extends far beyond the transaction. This is why we have established Rippa Care: a comprehensive service philosophy that transcends traditional breakdown support. It is our core commitment to act as a trusted extension of your operations, partnering with you to protect your asset’s lifetime value and ensure the operational continuity your business depends on.

The Four Pillars of Rippa Care

Rippa Care is built on a foundation of proactive collaboration, structured around four key pillars designed to maximize your equipment’s uptime and performance.

Pillar 1: A Proactive & Responsive Support Network
Downtime is the enemy of productivity. Our first priority is to minimize it. Rippa Care provides a multi-channel lifeline for immediate support.

• 24/7 Accessible Expertise: Our dedicated technical support line and online portals ensure that expert help is always available, day or night, to provide initial troubleshooting and guidance.

• Localised Partner Network: We are steadily building a network of authorised service partners across Europe. This locally embedded presence guarantees faster onsite response times when needed. The goal is not just to fix problems, but to resolve them swiftly, getting your RF15E back to work with minimal disruption to your logistics flow.

Pillar 2: Genuine Parts & Certified Service for Guaranteed Performance
The integrity of your forklift is only as good as the parts and procedures used to maintain it. Rippa Care is uncompromising on quality.

• 100% Original Certified Parts: Every repair and maintenance service performed under Rippa Care uses only authentic Rippa parts. These components are engineered to the exact specifications of your RF15E, ensuring perfect fit, optimal performance, and the preservation of its original safety ratings and efficiency. Using non-genuine parts can compromise safety, void warranties, and lead to premature failures.

• Standardised Repair Protocols: Our technicians and partners follow strict, manufacturer-defined procedures. This standardisation guarantees that every service intervention—from a routine check to a major repair—restores your equipment to its designed operational state, safeguarding its long-term reliability and resale value.

Pillar 3: Knowledge Transfer to Empower Your Team
The most effective way to prevent issues is through proper operation and basic care. We invest in empowering your people.

• Comprehensive Operator & Maintenance Training: Rippa Care includes tailored training sessions for your staff. We focus on correct operation and maintenance methods to avoid misjudgments and failures caused by improper operation. An operator who understands the machine’s capabilities and limits uses it more efficiently and safely. A technician who knows how to perform essential checks can spot potential issues early. This knowledge transfer transforms your team from mere users into informed custodians of the equipment, reducing avoidable wear and enhancing overall fleet management.

Pillar 4: Solution-Oriented Partnership for Efficiency Gains
Our partnership aims higher than just maintaining the status quo. We aspire to help you optimize.

• Consultative Approach to Fleet Management: Leveraging our deep product knowledge and industry experience, we can act as consultants. We can analyse your specific material flow, shift patterns, and fleet composition to advise on optimal equipment utilization, preventive maintenance scheduling, and even future fleet planning.

• Customised Solutions: Whether you need a tailored service contract that matches your operational intensity or insights into process improvements, we work with you to develop solutions that unlock deeper levels of efficiency and cost-effectiveness, ensuring your Rippa investment delivers maximum potential value.

Conclusion: A Partnership Built on Shared Success

Ultimately, Rippa Care embodies a philosophy of shared risk and shared success. It signifies that we have a vested interest in the ongoing performance of your RF15E. We succeed only when your operations run smoothly and your investment pays dividends year after year. Choosing Rippa means selecting more than a forklift; it means gaining a dedicated partner committed to the long-term success and resilience of your logistics operations.

To explore how we can tailor a Rippa Care service agreement to your business’s unique rhythms, or to access the latest map of our growing European service network and contact points, please visit our dedicated service portal or speak directly with your Rippa account manager.